Analysis of the development electronic government in ecuador during the period 2018 – 2022

Abstract

The research examines the development of Electronic Government (EG) in Ecuador between 2018 and 2022, aiming to assess progress in the digitalization of public administration in the country and identify remaining challenges. A multidimensional model is applied, which measures Electronic Government as outlined by the Economic Commission for Latin America and the Caribbean (CEPAL), examining fundamental aspects such as access to public information, citizen participation, online services, regulatory framework, and technological infrastructure. To collect representative data for this study, various questionnaires were administered as part of the methodology, targeting both public institutions and citizens. Additionally, the study highlights progress in areas such as simplifying administrative procedures, enhancing electronic channels to foster greater citizen engagement, and investments in technological infrastructure, which have facilitated access to online services and reduced the digital divide. Despite these advancements, challenges remain in implementing policies that ensure information security and user privacy, while also recognizing the need for a secure regulatory framework. In conclusion, Ecuador has made significant strides toward inclusive and efficient digital government in the long term, yet the research underscores the importance of consolidating policies and regulations by the State to sustain these advances.